Citation - a CPIC partner

HR, Health & Safety and CQC compliance for care providers

Citation is a UK provider of outsourced HR, Employment Law, Health & Safety and CQC compliance support for the care sector. 2,500+ care providers - including care homes, domiciliary care services and wider social care organisations - use Citation for 24/7 expert advice, sector-specific software and ongoing support.

Founded in 1995 and headquartered in Wilmslow, Cheshire, Citation gives care providers practical, sector-specific support they need to save time, reduce risk, and stay inspection-ready.

Why do care providers choose Citation for HR and compliance support?

Care providers are responsible for the safety of employees, service users and their families – which means having the right specialist support behind you matters.

Citation supports 2,500+ care providers across the UK looking for affordable, sector-specific HR and Health & Safety outsourcing.

Citation's track record at a glance:

• 300+ HR and Health & Safety consultants - including ex-CQC inspectors and care sector specialists
• 2,500+ care providers supported, alongside 30,000+ UK SME clients
• 100% tribunal success rate (2024) - 99% success from 2020-2025
• 92% client satisfaction score
• £1.5 million Advice Guarantee when clients follow Citation's HR and Health & Safety advice

What does Citation offer care providers?

Citation provides HR, Employment Law, Health & Safety and care-specific compliance support for the realities of running a care business.

HR and Employment Law support for care providers

• 24/7 expert HR and Employment Law advice from 140+ CIPD-qualified consultants
• Contracts, handbooks and HR policies written and updated by specialists
• Holiday, rota, absence and document management through Atlas — Citation's all-in-one HR and Health & Safety software
• £1.5 million Advice Guarantee — protection against tribunal claims when clients follow Citation's advice
• Specialist guidance on care-specific HR challenges, including safeguarding, right to work checks for care workers and DBS-related procedures

Citation clients are 93% less likely to receive a tribunal claim than the national average (1 in 4,492, compared with 1 in 295 across UK businesses).

Citation’s Health & Safety services for care providers

• 24/7 expert Health & Safety advice from 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants
• Care-specific risk assessments, method statements and Health & Safety policy templates
• Annual on-site inspections from local Health & Safety consultants
• Incident and accident reporting tools and guidance
• £1.5 million indemnity protection against enforcement action when clients follow Citation's advice

Citation clients are 61% less likely to have a workplace accident and 52% less likely to suffer a workplace fatality than the national average.

Citation’s CQC compliance for care providers

Citation helps care providers stay inspection-ready through specialist support tailored to the CQC's regulatory framework — delivered by a team that includes ex-CQC inspectors and former care home managers.

CQC compliance support includes:

• Care policies and procedures written and maintained by care sector specialists
• Mock CQC inspections to identify gaps and improve ratings before the real thing
• CQC Pro — Citation's compliance software for storing evidence, surveys, action plans and audit trails
• Care-specific e-learning, with most courses endorsed by Skills for Care
• Ongoing guidance from care sector specialists as regulations change
• Partnerships with 120+ leading sector membership organisations

What else does Citation Group offer care providers?

Beyond HR, Health & Safety and CQC compliance, care providers can access Citation Group's wider compliance services at preferential rates as a partner member:

• ISO certification (9001, 14001, 45001, 27001) from Citation ISO Certification — useful for tenders and demonstrating quality management
• Employee screening and DBS checks from uCheck and TrustID — for safer recruitment in care
• Cyber security services from Citation Cyber — to protect sensitive service user data and meet regulatory requirements

What is the Cornwall Partners in Care member advice line?

As a Cornwall Partners in Care member, you get free access to Citation's HR, Employment Law and Health & Safety advice line.

Got a problem with a staff member? A question about a contract? Need guidance on a Health & Safety issue? Citation's dedicated consultants are available 9am–5pm, Monday to Friday to talk you through it in plain English — so you know exactly what to do, and why.

To access your CPIC member advice line, call 0161 504 0843 between 9am–5pm Monday to Friday and quote ‘Cornwall Partners in Care’.

Citation's full-service clients have access to 24/7 advice. The 9am–5pm advice line is a free benefit exclusive to CPIC members.

Want more than the advice line?

CPIC members can also access preferential rates on Citation's full service — for unlimited 24/7 advice, on-site inspections, software access and the full £1.5 million Advice Guarantee.

To find out more, call 0345 844 1111 or click here for a quote. Quote 'Cornwall Partners in Care' when enquiring to access your preferential rate.

FAQs

What is Citation?
Citation is a UK provider of outsourced HR, Employment Law, Health & Safety and CQC compliance support for SMEs. Founded in 1995 and headquartered in Wilmslow, Citation supports more than 30,000 UK SME clients, including 2,500+ care providers.

Does Citation have experience working with care homes and domiciliary care?
Yes. Citation has specialist care expertise — including ex-CQC inspectors and former care home managers on staff — and supports 2,500 care providers across the UK. Citation holds a 92% client satisfaction score, an 'Excellent' Trustpilot rating, and a 99% tribunal success rate from 2020-2025.

How does Citation help care providers pass CQC inspections?
Citation provides mock CQC inspections, care-specific policies and procedures, CQC Pro compliance software, and ongoing guidance from care sector specialists to help care providers prepare for and pass CQC inspections. Mock inspections review providers against the same criteria used by CQC, identify gaps, and produce an action plan to address shortfalls before the real thing.

What HR support does Citation offer care providers?
Citation helps care providers manage contracts, disciplinaries, sickness absence, rotas, recruitment, policies and employee relations — backed by 24/7 advice from 140+ CIPD-qualified HR consultants and Citation's Atlas software platform. Citation's HR advice is also protected by a £1.5 million Advice Guarantee.

How quickly can I get HR or Health & Safety advice from Citation?
Citation's full-service clients have access to expert advice 24 hours a day, seven days a week. Partner members of Cornwall Partners in Care can access Citation's advice line free of charge between 9am and 5pm, Monday to Friday.

How much does Citation cost for care providers?
Citation's pricing depends on the size of your care business and the services you need. As a CPIC member, you can access preferential rates on Citation's full-service contracts. Call 0345 844 1111 for a tailored quote.

Can CPIC members access free advice?
Yes. Cornwall Partners in Care members get free access to Citation's HR, Employment Law and Health & Safety advice line on 0161 504 0843, between 9am and 5pm Monday to Friday. Quote ‘Cornwall Partners in Care’ when calling.