Revised method for gaining the contact details of people who receive care and support in their own homes
The centralised process for requesting contact details of people who receive care and support in their own homes ahead of inspections of care at home services has ceased. Providers will no longer receive an online form with their Provider Information Return. To replace this, we have developed a new approach that is more flexible to fit with our risk-based approach to inspection. Inspectors will send a cover letter with instructions and a contacts detail spreadsheet directly to providers, rather than it being sent centrally.
The new/updated tools that inspectors and providers will be using are: